Practical difficulties in order to ensure product quality and safeguard the interests of customers and expand service can be more targeted, more effective customer complaint product regulatory requirements or product quality issues brings to customers, improve product quality, improve service quality and maintain and development of both long-lasting and good business relationship. We made the following provisions:
      First, the company received customer complaints or customer service for the product is adjusted to the end of the entire business process.
1, marketing or product quality complaints received customer needs to adjust immediately fill out the "single customer feedback" and complaint summary. General Department aggregated customer complaints by content decomposition products in the case of adjustment as a file passed to the technology center, technology center to make immediate analysis, and will analyze the contents of the assessment order, the formation program of measures in the marketing department, if part of the quality of products nature of the accident, the general department immediately transfer to quality control section in the file format, quality control section to make immediate analysis, and review of internal and external measures to organize the formation program, internal quality control measures by the department responsible for handling external action programs in post marketing unit. Marketing Foreign Ministry program of measures to communicate with customers by sales to maximize the best deal complaining customer, customer satisfaction.
 
       Second, service companies adhere to the "first scene, the first time" principle, the company clerk for customers to implement specific tasks. Customer complaints, sales intraday reach the customer site to gather information, organize information, the first time after finishing the information back to the companys marketing department, marketing department to ensure a good communication with customers working days, come up with "win-win" Remedy solution.
 
       Third, the delivery of product obsolescence returns processing:
1, after delivery of the product quality problems found in the use of my company immediately sent to the scene, or by mutual consultation.
2, after delivery of the goods in accordance with our technical and quality standards recognized by customers, as is determined to be defective, require customers to units issued "unqualified notice", indicating the reasons for failure, signed by both leaders agree with the views after retirement or for other processing.
3, after delivery of the product as a result of major quality problems and can not use, customer returns, require customers to units issued "return notice", indicating the reason for the return, quantity, etc., related to the leadership to sign it. My company to return the product for a clear identification, inventory quantity, do the registration ledger.
4, after delivery of the products due to quality problems caused by the material, according to the degree of impact on the customers corporate image and credibility of the unit, in line with the principle of proactive, objective and impartial manner, according to the "quality of the compensation agreement" regulations.